I have been using ring central for about 3 months now and I have been pleased with the reliability of the services. I haven’t had any outages unlike my last company that it became routine. But I do have to say for a leading VOIP company the innovation and practicality is not quite there. I have called twice about the faxes my company receives and how we receive them.
I recently had a company send me a fax asking for additional information for a client that was time sensitive. For whenever reason we did not get the fax so we asked them to resend it, upon arrival I notice my team did not getting the faxes. I on the other hand was getting like I was on my desktop app, phone app or email. I thought this might be why we didn't get it, I called customer service and they said I needed to add each person on my team email to receive my notifications. When I did so everyone was not only getting the fax notifications but all my private text messages from clients and voicemails. When I explained this to the rep they simply said they do not have this capability and the work around was I needed to download and then forward to each person individually. WHERE IS THE PRACTICALITY IN THAT?
I am a small agency compared to most, but I can only imagine what bigger organizations are going through. The only choice I have left is to go with an Analog Telephone Adaptor (ATA) which ring central conveniently sells for $112.00 (amazon $39.50), mind you this idea was brought up by yours truly. Not only is this a waste of money as this standard feature should be included in my service but now I am wasting resources (paper and ink).
COME ON RING CNTRAL I DARE YOU TO WOW ME ONCE AGAIN!!!