Fax: Receive attachment in email

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Fax: Receive attachment in email

For the past couple years our company has been receiving faxes which will forward to our email as a PDF file. Yesterday on Friday the system was acting up and is not emailing the faxes as PDF's to our designated email. It will do certain faxes only and others I had to sign onto the website or desktop application to retrieve. Any idea why this is happening? Thank you. 
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Posted 2 years ago

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Brandon, Champion

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If I had to guess I would say it may have been related to the widespread internet outages and issues across the country yesterday.
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Luke, Training Specialist

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Are you still experiencing these issues Sunrise? We did experience issues yesterday until we were able to resolve some issues with a vendor, so it may be related to that as Brandon mentioned.
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Tara Pivotto

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My company has been experiencing the same issues and has been receiving faxes sporadically. Any suggestions on a fix?
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Saadet, Employee

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Hey Tara,

We will need you to open a case so we can troubleshoot live with you.

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