Fax: Same fax number - stop default saved name

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Our company is a US company that has 5 or more users that fax to muliple doctor's offices on a daily basis.  RingCentral allows saving personal contact information for quick and easy access to those contacts used most often, which is very helpful, however, if different contacts have the same fax number, it defaults to the first time the contact was originally saved.  For example, if Dr. Smith was saved with fax number (555)555-5555, but then we saved Dr. Miller with the same fax number at a later date, then when a fax is sent to Dr. Miller, it will automatically default to Dr. Smith because he was entered first.  This can cause some confusion to the recipient if they only look at the "To:" section of the cover sheet.  We have received requests from doctor's offices, asking that we put the correct doctor name of who would be recieving the fax.  We have utilized the Cover Page Notes indicating the doctor's name, but that seems to be overlooked. 

Can you please update the system to save each name and fax number individually instead of a default?  This would cause less confusion for the sender when checking that faxes were sent as well as clear up any confusion on the recieving end as to who the fax should be given to.  I hope this will seriously be considered, as it could help benefit many companies with this issue.  Thanks!
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Posted 1 month ago

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Michel, Champion

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Just to clarify, in your example after saving Dr.Miller with the same fax number, are you then updating Dr.Smith with a different fax number or blank number?  In other words, are you leaving multiple contacts in the system with the same fax number?