Fax: Sender's Name on Cover Page

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  • Updated 2 years ago
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How do you change the fax sender's name to the user that is sending fax rather than the administrator's name?

Thanks,
EmJay
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EmJay

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Posted 3 years ago

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Jan Ferguson, Channel Partner, Champion

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The fax sender's name is based on the name of the extension they are assigned. When they log into the RC Portal using their extension and click on the "Fax Out" icon (on the far right of the main menu, under the "Log Out" icon), the fax will use their extension name. Likewise if they send out a fax under their own extension using the Desktop app or mobile app.

(Edited)
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Mike, Official Rep

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Cory,  Do you have the same email address for the Super Admin in the Outbound Fax Setting for another user/ext on the account.  I just tested this from another extension and it does not use the Super Admin's info. 

Log into the web portal and check each user's outbound fax settings to see what email address is set up.  I'm guessing the email address you are sending from is also the Super Admins?
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Cory Tomlinson

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I am doing Send As from Outlook using the mailbox associated with the extension. There are no other emails configured to allow sending fax from this extension.
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Mike, Official Rep

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Hi Cory,   If you are using a "send as" feature, that indicates you probably have an email alias set up which might have something to do with this. We'll need to obtain some specifics to figure this out.

Can you please use the link below to open a support case. In your case can you please include some samples, times, dates and numbers you are faxing, as well as the user/extension you are faxing/emailing from including the email address. Also, go to the sent folder of your email and include a copy of the email as an attachment and upload it to the case so that the header of the email can be inspected. 
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Erik Swiderski

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Mike, when you tested this, did you send an fax by email from the email account on the user's extension using the "15555555555@rcfax.com"? That is the only way we are trying to use this product and can't get the user's name to appear on the coversheet. Works fine if the user sends a fax from the web portal or from the desktop app. When I go to the user's extension detail, I can't add the email to Outbound fax settings because the email is already in use (i.e., as the user's email address in the user info section.
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Mike, Official Rep

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Erik,   Sorry for my last post.. I removed/edited it.  I read it incorrectly. 

Yes.  I did send a test from my email client, and it did fill in the senders name. 
(Edited)