Fax Settings with an ATA

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Do you receive inbound faxes through RingCentral via an ATA and need to know what settings you should specify? 
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Kim, Alum

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Posted 3 years ago

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Kim, Alum

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RingCentral settings for Faxes that have an ATA must be set for: 
Online Interface Settings

1. Under Company Numbers & InfoSet the Number Type as VOICE ONLY 



2. Under the Extension > Screening Greeting & Hold Music > Audio while connecting must be set to RINGTONE





3. Under the Extension > Call Handling & Forwarding – Desktop apps & Smartphones to OFF



4. Under the Extension > Messages & Notifications Take Messages : OFF 




Other Settings specific to the fax machine: 
1. Baud Rate to 9600 or slower 
2. ECM (Error Correction Management) turned OFF 
3. If available on your Fax Machine, turn on VoIP Mode 
4. If VoIP mode is not available, enable Overseas mode (again, if available)

Note: not all fax machines connect well to VoIP number's. 
(Edited)
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Karen Billingham

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Hello Kim,

No. Presently I only use RingCentral to fax out. Thank you for asking, Karen Billingham

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