Fax template problems

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All of a sudden all the wording in the "note" field of any fax cover sheet template I use, is lacking line breaks.

Instead displaying forward slashes.

Can someone help me fix this?

thank you
Photo of Margaret M. Robinson

Posted 11 months ago

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Saadet - Community Support, Official Rep

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Hello Margaret,

Do you have a screen shot of an example?
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Luke, U.S. Tier 1 Support

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Hi Margaret. It turns out this is something we have discovered with the current version of the RingCentral for Desktop apps. We have identified this issue and it will be resolved in a future release of the app. These slashes only appear when using line breaks in the notes section of the cover page. For now, I recommend setting up a custom fax cover page, or eliminating line breaks in the notes section of the cover page.
Thank you. I did set up a custom template in a docx template and did not have the line break problem.  Thanks for the quick response.
I'm not sure how to post a screen shot here.  But the short version of the problem is that instead of line breaks I was getting:

/n

However, I did set up a custom cover page and this solved the problem. Thank you both.

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