Fax Transmission Result email should attach copy of the faxed documents

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This conversation has been merged. Please reference the main conversation: Fax transmission result notifications should optionally include a copy of the document(s) sent.

Our business is a law firm with a litigation practice. It is critically important that we are able to prove WHEN and TO WHOM a message is sent via fax. This is so important in fact that cases can be won - or lost - on the ability to prove that the other side was served with certain documents in a timely manner.  

Currently, there is no easy way for attorneys and staff at the firm to save outgoing fax transmissions, as each documents needs to be saved manually by the sender if/when a fax is successfully transmitted (which, of course, is delayed).  Because a fax sender becomes busy or distracted by other tasks, a "fax confirmed" copy may never be saved to the client's file, resulting in uncertainty in whether a document was properly served.  

An option to attach the faxed documents (with cover/confirmation page) to the Fax Transmission Result email automatically generated by RingCentral would be an enormous benefit to our business because the task of saving transmitted faxes can be delegated to support staff who will ensure that these gaps in our procedure are filled.  

In the absence of this feature, our Firm will need to seriously consider other VOIP options that have a solution to this issue. 
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Joshua Lee

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Posted 2 years ago

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