Fax Transmission Results Failed

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  • Updated 5 days ago
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Good Afternoon,
There are users that are sending faxes out meeting the document requirements but receiving a failed result. We've tried sending multiple faxes and even compressing the files but still came back with same result. Would you have an idea why this might be??
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Gabriel Gonzalez

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Posted 3 months ago

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Lisa

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Good afternoon!! I have found that when we have faxes that fail to send, it is because of our internet connection. There have been a few times where I have had to send a fax three times before it succeeds. 
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Gabriel Gonzalez

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Our internet connectivity runs well. That could be an option.
Thanks for your feedback Lisa.
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Saadet - Community Support, Official Rep

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Hey Gabriel,

What's the size of the file? Does the recipient have an analog fax machine or VoIP?
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Gabriel Gonzalez

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we kept it under 20mb
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Saadet - Community Support, Official Rep

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Hi Gabriel,

Do you know if the recipient has an analog fax machine? It could be due to that fax machine not being able to receive a fax coming from a VoIP provider. Or their fax machine is down...
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Jared, Official Rep

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Hi Gabriel Gonzalez, 

I wanted to follow up with you about the fax issue you were experiencing. Are you still having difficulties when sending a faxes?