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For example, I'll be getting a new smart phone today and after speaking with Tech Support, I was told that there is no guarantee that I'll be able to view the old SMS text messages after downloading the mobile app to my new phone. I did install the desktop app as a safety net, but again, being able to backup and save the SMS messages as a file I can view on my computer (outside of the RingCentral apps) and be able to print off certain SMS threads would be really helpful from a business stand point.
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