Feature request - Ability to block group texts from NULL numbers

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  • Idea
  • Updated 1 year ago
  1. Account type  (U.S)
  2. A brief description of the business - MSP, RC Reseller, IT Support services, the company I work for
  3. A high level description of the product or feature being requested - Ability to block SMS's or to reply to SMS's that go to a former phone number from a number marked NULL that a user was connected to and now are on a different number.
  4. A typical use case scenario explaining how your business would use the feature - When someone mistakenly text my number and I can't reply saying "please don't text me" I can either 1) get them that message or 2) I can remove myself from the SMS
  5. Benefit of such feature - Improve security and privacy of RC users, reduce harassment, trolling, system abuse
  6. Include any related case number if applicable - None
  7. Number of Users and/or Digital Lines - One


I have a group of people that are texting one another WITH me in the mix and they have somehow used a previous number to the one I currently have for my account.  As such, when I try to text them "Hey!  I'm not your buddy, pal" RC software says I can't reply to the message because it was originally sent to my other number, which number do I want to us to reply to them?  ... I'm given only one phone number option... my current VOIP number... but it won't let me!  So I literally can't 1) delete and remove myself from the SMS text and 2) Can't reply to them to say "STAHP PLEAZE".

There should be some way to avoid this... unpleasantness.
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Matthew Wotring

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  • Confused and Frustrated

Posted 1 year ago

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Saadet - Community Support, Official Rep

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Hello Matthew,

Are you using the desktop app or the mobile app?
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Matthew Wotring

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I use both, but this annoyance is on the mobile app
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Saadet - Community Support, Official Rep

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Hello Matthew,

Thanks! In the meantime, you can block these numbers under the Screening, Greeting, & Hold Music section. If you block a number there, you will not receive SMS from those numbers
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Saadet - Community Support, Official Rep

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You can also block numbers via your desktop app: