Ability to block in Contact Info or from Recent Calls screen

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  • Question
  • Updated 10 months ago
  • Answered
  • (Edited)
Currently, to block a call the user must write down the number, dig through the menus to find call blocking and manually enter the number.  With the number of SPAM calls on the rise, it would be nice to block a number from the call log or even Contact Info.  

A typical use case scenario explaining how your business would use the feature
  1. Unwanted call comes in
  2. user answers
  3. user hangs up
  4. user easily adds number to block list
  5. user smiles knowing they will never hear from that number again
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Ted Yates

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Posted 10 months ago

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Jan Ferguson, Channel Partner, Champion

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You can currently do that from the call log. Check the checkbox for the appropriate call then click on the Block button at the bottom of the screen. (screen shots to follow)
(Edited)
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Jan Ferguson, Channel Partner, Champion

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From the User's web portal


From the Administrator's web portal
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Ted Yates

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Ah ha!  Using the phone app, I created a contact called "SPAM" that had lots of different spammer numbers so I would know not to pick up and the block option does not exist for contacts.  Once I deleted the contact, the block option showed up.  Whoo hoo!   Thank you Jan.
(Edited)