Feature Request_Ability to change idle time on Glip

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  • Updated 2 months ago
Feature Request_Ability to change idle time on Glip
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Kadish

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Posted 2 years ago

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Ted Jaffe, Official Rep

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Hi there!  This is noted.  Having a setting to manage when you are shown as inactive or offline makes sense depending on the preference.  Would you say setting intervals of 5 mins, 15 mins, 30 mins are acceptable?
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Alaina Bravo

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Whatever intervals are chosen, I also want to be able to turn this feature OFF. I don't want to be shown as offline at an point simply because my mouse is inactive.
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Ted Jaffe, Official Rep

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Hi Alaina!  Hear you loud and clear.  When we add new settings for presence in the future we will have a way to turn this off so you never go idle unless your connection goes out (i.e. computer falls asleep) or you sign out.
Thanks for posting this great feedback!
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Paul Pecullan

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Our users are going "offline" automatically after not doing something in Glip for 15 minutes.  This conversation makes me believe this can be turned off, how?
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Saadet, Employee

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Hey Paul, the product team is still working on making things better. We'll keep you all posted when we learn more about an ETA
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Jim Pulver

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I would really like to see this as well as this makes the user status unknown.
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Marnie Snyder

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I agree with all the above. Glip should stay active with mouse movement or clicks, not only when you are in the Ring Central app. It makes it look like I don't work!
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Maribel Almeida

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I agree with Marnie Snyder! This is so frustrating!
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Kevin Chan

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Any updates on this setting request?  Last post was 6 months ago.  Thanks
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Michele Furry

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I agree with Jim Pulver.  It is frustrating to have to click on and 'reactivate' the desktop app just to make it clear that you are available.  
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Tom Klimek

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Following. I feel that if you're logged into the apps you should be shown as available. Only when you logout/shutdown you should be offline. If someone has been idle for 15 minutes or longer(or a time set in preferences) there should be an idle status?
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Arthur Ng, Product Manager

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Hello Everyone,

The good news is that the new desktop app has a new feature called “computer-based presence” that will keep the user as green on the desktop app until the are no longer active on their computer for 15 mins or more. 

Please head over to app.ringcentral.com > to try out the new RingCentral Desktop App! 
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Brandon Teasley

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Arthur - Is this automatic or is there a setting we need to toggle on, possibly at the admin level? Still noticing our team's status going to idle, despite their computers being active. 
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Arthur Ng, Product Manager

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Hey Brandon - are you using the new RingCentral app or the old one?
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Brandon Teasley

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New - Looks like I'm up to date on Version: 20.2.12 (E. 7.1.8)
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Michele Furry

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How can we tell if we are using the new desktop app?  Is there a version number we can check?
(Edited)
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Arthur Ng, Product Manager

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Your UI should look like this > 

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Michele Furry

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We have the same version 20.2.12 (E. 7.1.8).  However, the UI does not look like your screenshot.
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Arthur Ng, Product Manager

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Please head over to app.ringcentral.com > to try out the new RingCentral Desktop App to experience the new presence improvements!
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Brandon Teasley

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So yeah. Went to https://www.ringcentral.com/desktop-app.html   
It's the same version I'm already on, so that's not really helpful. My UI doesn't look like your screenshot, but I'm assuming that's a difference between PC version and Mac potentially. 

My question remains the same. Is there a setting we need to enable so that team members do not shift to idle after 15 minutes of not using the app? 
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Arthur Ng, Product Manager

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Hey Brandon - please try this link instead: https://app.ringcentral.com/

That is our new RingCentral app - with the new client it will have what you need, since we detect computer base presence instead of app based on the new client - please login with your regular ringcentral credentials.
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Jonathan Myers

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Is there any documentation on how this feature works?