Feature Request: Add the mobile app as an available forwarding option

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  • Updated 3 years ago

This conversation has been merged. Please reference the main conversation: Control ring order of Desktop App and Mobile App.

We deployed Ringcentral globally with the intention of being a Softphone (desktop app) / Mobile App only environment. Our users are trained to forward calls to another device when they are out of the office. Unfortunately, the forwarding option (under Users Call Handling and Forwarding) is limited to Softphone only. The mobile app is not available as another forwarding option which causes an issue if a user is strictly using the mobile app.

Can we please add the mobile app as a forwarding option?
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Posted 3 years ago

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J.B. Ferguson, Champion

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You can simply switch on the Desktop app & Smartphones option. It will then ring on their mobile app.

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Mike, Official Rep

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Main.... Does Jan's response  help? 
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Karim, Champion

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I'd also like to see this as an option. The solution above does not account for "Call Handling and Forwarding" lists in an account. If I want to forward my calls to my manager while I'm on vacation, I can forward them to his desk and to his computer, but not to his RingCentral Mobile App.

Yes, I can type in his cell phone number, but if that's the solution here, a point is being missed.

Any chance to see this added?
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Mike, as Karim noted, the solution that Jan suggested does not work for "forwarding" situations (specifically under "Forward to another user's phones).

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