Feature Request: Call forwarding should have option to send to desk phone FIRST, then desktop/smartphone app

  • 1
  • 1
  • Idea
  • Updated 8 months ago
Merged

This conversation has been merged. Please reference the main conversation: Control ring order of Desktop App and Mobile App.

There needs to be an option in the call forwarding section to allow a desk phone to ring prior to the mobile/desktop app.

After speaking to RC support, I was instructed to submit a feature request here. Upon entering the title, it redirected to dozens of requests made for this exact feature over the past 4 years. The support tech insisted that this feature (call forwarding to allow prioritizing desk phone over desktop/mobile app) will be incorporated in an upcoming update but to still make a new feature request.

The only way to get around this at the moment is to disable calls to the desktop/mobile app, set the desk phone first, and then forward to a cell phone, bypassing the mobile app entirely which is not ideal.
Photo of Adam

Adam

  • 90 Points 75 badge 2x thumb
  • Dissatisfied

Posted 8 months ago

  • 1
  • 1
Photo of Rob LaRose

Rob LaRose

  • 2,262 Points 2k badge 2x thumb

This has been the top-voted complaint in the community for 4 years running.  It's been much-discussed how much of a middle-finger to the customers RC's response to this issue has been.

The fact that support is still suggesting "submitting" a FR suggests that that group is willfully ignorant of the customers' situation.


Photo of Jay Nichols

Jay Nichols

  • 2,710 Points 2k badge 2x thumb
Just one of several "requests" by RC's CUSTOMERS.  Of which NONE have been implemented over several years.  And each one a middle finger to the people who are allowing this company to exist (yes, RC, the CUSTOMERS PAY YOU.  WITHOUT US, YOU WOULD NOT EXIST!)
But alas, all this falls on deaf ears.  Our management service company may have other plans for our phone service in the near future.  Then we can extend the same middle finger to RC.

This conversation is no longer open for comments or replies.