I'd like my users to be able to answer multiple incoming calls to a main number call group even if they are currently connected on a call. They should be able to place the current call on hold and answer another call. Most of my locations have just a few employees who are members of the group but are not always available. There are scenarios where just one person is available to answer calls for the main number group.
I have a major issue with a client moving to RingCentral since the phones in a call queue are not able to answer more than 1 incoming call to the queue. The option to hold a call and answer a second, or even third, call would solve a huge gap between RC and the legacy phone system.
I have noticed many patients hang up due to the long wait times.
We need this toggling between both lines available asap!!
My workaround was forwarding the main line to an extension, setting the presence on the other handsets to ring when the main line extension rings. This works until you want to use the park feature as once you place a call on park, it starts to ring back to every phone that has the 'ring my extension when a monitored line rings.' and a park location set in presence.
Allowing for call waiting in a call queue is somewhat a necessary feature.
If you explain your call flow better and what you need, a configuration without call queues could be established
Certified RC Installer
I would like the availability of members in the call queue to answer more than one call at a time or have the option of handling more than one call at a time. In our office, sometimes depending on scheduling, there is only one person here able to answer the phone and not having the option to put a call on hold and answer another is a problem.
I would like to be able to answer a call from que even if I am on a call. We are using Cisco 303 right now. So even when on a call I would like to option to seeing who is calling in from the que and maybe put my call on hold and answer the call that is coming in.
US Based E-Commerce retailer that uses RC for all our phone needs. We would like the option to allow/enable a call queue to ring users regardless of their status e.g. phone will ring if the user is on the phone or not. If the user is on the phone they get a call waiting notification like they would if someone had direct dialed them.
This is an important feature for us because of certain VIP lines. We have a normal sales line which operates in a queue with a next-agent-available mentality. However, the VIP line is reserved only for select customers and those customers need to be helped immediately. We also have lines for Accounting and Purchasing that also need incoming calls to ring all agents regardless of their status.
In other competitor systems I have used a "Ring Group" or "Call Group" feature for the VIP line while using a call queue for the main sales line. So, alternatively a "Ring Group" feature that did not operate as a call queue would also work well.
We are a US based business, a property management company with over 20 different locations. Some of these locations have 6 or 7 users and some only have 2 users. We set up call queues for each location and port the incoming numbers to the queue. Someone at the location picks up the phone and everyone is happy.
If someone calls in during the first call, and there is no one in the second office to answer the phone, the user has no clue another call is coming in. It does not ring, beep, or display the incoming call on their phone.
I would like to see an option in the Call Queues to display additional incoming calls during queue calls.
At the moment the only way we have found to do this would be to create an additional user, and pay the $30 / month (for 20+ different locations!) just to get this feature which can be implemented via ring groups.
We've gone back to useing the Call Queues; however, in order for this feature to work best for us, we need each user to be able to answer multiple calls. I'm not satisfied with the Call Queue limitation in this regard.
If anyone has a better suggestions please let me know.
I hope the RingCentral engineers will listen to our feedback on this thread and help solve this major issue with Call Queues for needs like ours!
Hello, I would like to be able enable other lines on a call queue. Our current situation is that we would like to be able to answer multiple lines and have calls answered on our Ring Central App. Because of the way the call queue is set up you cannot answer multiple calls and have the cell phone app as well.