I'd like my users to be able to answer multiple incoming calls to a main number call group even if they are currently connected on a call. They should be able to place the current call on hold and answer another call. Most of my locations have just a few employees who are members of the group but are not always available. There are scenarios where just one person is available to answer calls for the main number group.
I also foolishly assumed that one could enter contacts in the RingCentral desktop app and they would sync to the desk phone. I am still incredulous that such an obvious feature does not exist.
The lack of these two features has really soured my usage of RingCentral, and after only three weeks, I am exploring other options. Using RingCentral should be intuitive. Any time it is not, it is a failure on RingCentral's part. Your customers all have businesses to run. We can ill afford wasting time trying to develop work arounds for phone system features that should be baked into the product. Please address these deficiencies immediately!
wait time on call queue and continues flow of calls.
have a call queue with 7 members. and whats happening is that if 2 available member is on a call.
it will ring the 5 available members which is just fine but what we wanted to
happen is that if the 5 available ext did not answer that call and one of the
member that is on a active call ended the call we wants that active caller's phone
to also ring
When I am on a call in the queue, and a new call comes in, I am unable to answer the new incoming call (even if I disconnect or place the original call on hold). When I press an open line, I only get a dial tone.
Is there a way to have users phones ring or beep or something for call queue calls even while they are on the phone?
Many times we would prefer to quickly wrap up the current call and pickup the new call rather than having it flow to another agent. At night we may only have one agent available and if they are on the phone the caller waits in queue until they finish or the callers end up having to leave a voicemail. I would like to at least give them the option to place the first caller on hold and pickup the new call.
Is there something we should be using besides call queues to set this up? I considered creating an extension but then it looks like the only option is to forward it to other desk phones or outside numbers, not just to another extension.
I have a main number that rings two extensions (queue). Only one person is available to take calls, and is currently on a call. I would like an indicator on the phone(or app) that another call is coming in (with Caller ID), and the choice to take it (put the first caller on hold), or send it to voicemail.
By not offering queue calls to reps on a call is preventing reps from making outbound calls. As a business owner, this is not helpful at all, it's costing me money. My reps need to make both outbound and receive inbound calls. The rep needs the chance to hang up on a voicemail to answer a "hot" inbound lead.
as part of a call queue and I am on a call - I cannot see other calls coming in and may need to answer those - is there a way to correct?
Need a way to configure an alert sound when a call is waiting and all agents are on another call or unavailable for the skill / queue. This is a critical functionality that should be built-in for those that use RingCentral for Support Teams or Call Centres.
We have a big issue on call waiting, We have an issue to use the simultaneous call queue. when we use a simultaneous call queue group 10001 on auto-recipient, we missed plenty of calls. because there is no call waiting on call queue when the call takers are busy the next call comes back to them after some time and the call taker didn't get the next call to put the first one on hold and answer the call and come back to the first call. so we setup an extension (Ext 13) with simultaneous call forwarding to the other 30 extensions and the calls are ok, but we couldn't get the call information on any other extensions which answered the call and we missed the presence events.
It's either sheer laziness or unimaginable technical debt that's making them stall this. In either case, it's completely unacceptable.
We switched to Ring Central so that we could integrate our software with the RC API for our customer's CRM purposes. Finding this obnoxious fact out however, is quite possibly a deal killer before we even present it to them.
There's no way they're going to be okay with lacking call waiting functionality on their call queues or having to settle on the hacky "call group" setup.
I'll finish by saying that these devs are lucky they don't work for us. We wouldn't tolerate this type of incompetence.