I'd like my users to be able to answer multiple incoming calls to a main number call group even if they are currently connected on a call. They should be able to place the current call on hold and answer another call. Most of my locations have just a few employees who are members of the group but are not always available. There are scenarios where just one person is available to answer calls for the main number group.
I have a major issue with a client moving to RingCentral since the phones in a call queue are not able to answer more than 1 incoming call to the queue. The option to hold a call and answer a second, or even third, call would solve a huge gap between RC and the legacy phone system.
I have noticed many patients hang up due to the long wait times.
We need this toggling between both lines available asap!!
I also foolishly assumed that one could enter contacts in the RingCentral desktop app and they would sync to the desk phone. I am still incredulous that such an obvious feature does not exist.
The lack of these two features has really soured my usage of RingCentral, and after only three weeks, I am exploring other options. Using RingCentral should be intuitive. Any time it is not, it is a failure on RingCentral's part. Your customers all have businesses to run. We can ill afford wasting time trying to develop work arounds for phone system features that should be baked into the product. Please address these deficiencies immediately!
It's either sheer laziness or unimaginable technical debt that's making them stall this. In either case, it's completely unacceptable.
We switched to Ring Central so that we could integrate our software with the RC API for our customer's CRM purposes. Finding this obnoxious fact out however, is quite possibly a deal killer before we even present it to them.
There's no way they're going to be okay with lacking call waiting functionality on their call queues or having to settle on the hacky "call group" setup.
I'll finish by saying that these devs are lucky they don't work for us. We wouldn't tolerate this type of incompetence.