Feature Request: Calls rolling over to receptionist after direct dial or transfer

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  • Updated 2 years ago
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It seems that should be an easier way for my Receptionist to know where a call is coming from if it is forwarded to her from a different ext in the office.  Example, if you call my Direct Line, after 4 rings I have the call forwarded to my Receptionist Desk. She see this has just a random caller calling her phone as opposed to how my ancient phone system handle this which was to display "FWD from ext" - I know this can be somewhat resolved by changing the caller id number to include up to 4 digits before or after the number, but this breaks the ability to use the desk phones recent history to return or place calls. This is more important if my Receptionist answers a caller for the first time, then tries to transfer the caller to my ext, but when I'm not at my desk, the call will forward back to the Receptionist and she will think this is a brand new caller instead of being able to answer and say something like "sorry, he must have stepped away from his desk, would you like his voicemail"

If it's a quiet day, yes you can pay attention to the caller id information and the Receptionist should be able to realize this was the same number she just transferred, but in an office of 40 users, this will be troublesome. 
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Posted 2 years ago

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