Feature Request_Disable extensions Input While a audio file is being played (IVR)

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Subject: Feature Request_Disable extensions Input While a audio file is being played (IVR)

Description

HI Team, 

Is there a way we can force a caller to hear the entire recording before being allowed to enter an extension to reach an individual/group? 

Currently when a caller calls the greeting gets played and if a user enters an extension while the greeting is being played, it will forward the call to that extension. can we disable this and just let the recording complete before being allowed to enter an input.
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Hemant Mehta

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Posted 1 year ago

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Saadet - Community Moderator, Official Rep

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Hi Hemant,

We do not offer this option so I've flipped this to a feature request.