Feature Request: Disable sites from calling from the main company number.

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  • Updated 1 month ago
1) US
2) Logistics companies under ETL GROUP. The setup is an "umbrella" setup. My account has multi-site enabled. My main company is ETL GROUP with a phone number that ends on 2222.  I have 6 daughter companies, each daughter company has a site. Each person in each site can call from their MAIN SITE NUMBER and DIRECT PHONE NUMBER of the extension. Unfortunately, they also can call from MAIN COMPANY NUMBER, which is not ideal for the business plan I have.
3) Feature requested: Make it possible for me to disable for sites to call from the MAIN NUMBER.
4) My daughter companies keep calling from the MAIN NUMBER, so the client has MAIN COMPANY in his call log, and he ends up texting the wrong number with the information, that was asked during a call.
5)Benefits: Sometimes, my daughter companies need to call my drivers in order to ask them for POD-proof of delivery(.jpg) The drivers end up sending it to my MAIN NUMBER, because the dispatch accidentally called from the main company number. These cases would no longer occur, if the dispatcher would only have access to their DIRECT NUMBER and MAIN SITE NUMBERS.
6) I currently have 55 lines.
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ETL Group

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Posted 3 months ago

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YNK

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This feature is critically important, and I can't understand why it isn't set this way in the first place.
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Arun Guha

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Agreed, The Main Number (really Account Number) is a nuisance for Multi-Site.