Feature request for Reports: Create reports for agent activity.

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Feature request for Reports: Create reports for agent activity, specifically by agent presence (Available, Busy, DND) and by Accept Call Queue Calls (enabled, disabled). Currently we have no visibility to the state of the agents in the queue.
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NPP IT

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Posted 1 year ago

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Danno, Champion

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That information is typically found in Call Center applications.  RC does have an optional Call Center package that provides that information.