Feature Request: Ring groups for call queues

  • 53
  • 4
  • Idea
  • Updated 5 months ago
I would like to request the addition of Call Groups within the members section of Call Queues (similar to how Call Groups work under User settings Call Handling settings). There's many situations where I would prefer a call ring to some specific members first before rolling over to the rest of the call queue members.

Call Queue Overflow isn't suitable because it will just send callers to the queue voicemail if someone in the queue doesn't pickup.
Photo of Arndt


  • 344 Points 250 badge 2x thumb

Posted 1 year ago

  • 53
  • 4
Photo of Chris


  • 380 Points 250 badge 2x thumb
You can arrange the order in which members receive the call. Click "Decide How Calls Get Transferred to Group Members" and choose "sequential" then you can drag the members into the order you want their phones to ring.
I too require this feature. It is really useful in user extension call forwarding however this does not have as accurate reporting as call queues. We need to be able to group call members in call queues and set call handling to sequential to ring call groups in order.