Feature Request: RingCentral desktop app (Phone integrated) - Need more user details

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  • Updated 2 weeks ago
Within the new RingCentral desktop app (Phone integrated), on the phone screen, it would be helpful to display a user's full information as it does in the older desktop phone app, ie: full phone number, cell phone number, email address...etc. Until this is integrated, I can't uninstall the older phone app.
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David Parent, Champion

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Posted 2 months ago

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David Parent, Champion

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Also on the new RingCentral (Glip integrated) mobile app, the same issue exists. It does not show the full contact details like the phone app does. ie: cell phone number...etc.
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David Parent, Champion

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I just noticed that the new mobile app does have an "Information" icon at the far right of each recent call entry that will display the caller's full details. If they can add this "Information" icon functionality to the new desktop app and not immediately start a phone call when you select a caller's name, I would start using the new desktop app primarily and remove the phone app for my organization.