Feature Request - Send SMS notifications using Texting Gateway

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1. US
2. We are a software company that manages a 24/7 application with a afterhours on-call staff.
3. When sending Notifications for sms messages via SMS, there should be an option to send these notifications via RC Texting gateway. Currently this is using the Email to text gateway, and alot of cell phone providers are heavily limiting and blocking Email to text delivery.
4. What I am trying to accomplish is setup an On-call queue that allows calls as well as Text messages. Calls work just fine with the ring central app, but text messages do not go to everyone in the group as would be expected. 
Notifications allow me to send these messages to multiple text numbers, but this uses the email to text gateway of the cell phone provider.
5. Alot of phone providers are blocking a significant amount of email to texts. Sending directly via the texting gateway has a higher level of reliability and deliverability vs the email to text gateway.
Ideally sms notifications should be sent via Ring Centrals Text Gateway from the number it was sent to. This would allows the on-call staff to easily Identify messages from the on-call number.
6. 100+ users

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Greg Putman

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Posted 2 months ago

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