2. Brief Description of the business: install state-of-the-art home theater systems as well as audio and video systems for Corporate, Government, Military, Education, Hospitality, Health & Fitness, Retail, Worship and Residential (Home Theater, Whole House Audio, Home Control) applications throughout the state of Colorado, the Rocky Mountain West and the continental United States.
3. High Level Description: We want to be able to send the billing statements to someone other than our Super Admin on our account but right now we are unable to.
4. Typical Use Scenario - n/a
5. Benefit - Able to route billing statements to the appropriate people within our company
6. Related Case - 04620129
We need account information and billing information to be different
If I update billing information with my contact information,
it is the same for Account Info
If I change Account Info it changes Billing info?
And my contact info is on the cover sheet
We need the users contact info on the cover sheet, so they
can resolve Fax issues
I am in the IT department of our company
I have 25 fax accounts and the fax accounts are for different
departments and locations
We need to have the Account Info for the department using
the fax account
And I need the billing info to be my info so if there is a
problem with the bill I can take care of it
users have no way to resolve billing problems
I get calls for this all the time
people are calling me all the time asking about the fax I have no idea what the users are sending I don't know who sent the fax and have no way of telling from what location sorry we sent you a fax it seems I need to find a different fax provider
I get calls all the time for Lunch orders I don't know who ordered lunch so I guess they are not getting there lunch order!
These two fields are linked whey have them on the site users think they are changing the field in two locations and it just overwrites it information it causes confusion for users and it seems Ring Central support them are not aware of this feature
I am sure many tech support cases are opened for this feature
I just got a call from Nino Cezar Carlos email@example.com
And he seemed very concerned about with feature and wanted me to speak with support
I tried to tell him this is a feature of the product and I had a case open with support for over 3 years
He wanted a referral but I told him not until this was changed