Feature Request: View User Availability Logs

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  • Updated 4 weeks ago
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Currently, there is no way to tell at which points users were available to take calls. If there are several members in a call queue, it is important from a managerial standpoint to see when each user become available to take calls at the start of the day. It is also good to know who switches to busy for a lunch break or meeting and how long these occurrences last.
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LaSheita Thomas

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Posted 2 months ago

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Danno, Champion

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All the Call Center features you mentioned, and more, are found in the Call Center application of RC.  You might want to reach out to your rep for more detailed information.
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Engineius Admin

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Great to get this datapoint.