Feature Request: When an extension puts a call on hold, distinguishing it from an incoming call

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  • Updated 1 year ago

This conversation has been merged. Please reference the main conversation: Presence: Caller on Hold causes other phone that monitor to ring

When an extension places a call on hold, it rings or "boops" the reception phone and other extensions with the same sound and blinking light of an incoming call. It would be great if calls on hold were silent and had a different blinking pattern as there is currently no way to distinguish those from incoming calls. As a receptionist, I have answered calls placed on hold by other extensions because it is impossible to distinguish. In our office, we are doing a work around where the other extensions are just muting the call if they need to put it on hold so that no one else picks it up or is disturbed by the booping sound if they are monitoring the line.

We are in the U.S. with twelve Cisco SPA 50BG phones and lines.  
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Tom 2

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Posted 1 year ago

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