Feature request: Work around for Robo caller / Spam caller issue.

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Our company receives a large amount of robo/spam callers on a daily basis. This is a work around for when blocking numbers is not enough.

Our solution: Implement a "Press 1 to continue." When a number is called. Only when the caller presses 1, will the call then begin to ring the user. 

Implementation:
Assume: The phone number associated with the user's extension normally is 1111 with extension number 123 and the dummy number is 0000.
1. Replace the user's phone number with 0000. So currently, when 0000 is dialed, it rings that user. 
2. Set 1111 to Auto Receptionist.
3. Create an IVR Menu Named "User Menu to Extension." Let's give the menu extension 2. 
4. Select prompt > Text to speech > "Press one to continue"
5. Select key presses > Add key > 1 > Action: connect to > Select extension 123 - This is the user extension number.
6. Now we need to create a custom IVR rule. Under auto-receptionist > IVR settings >  Select custom rule > add rule. Add name of your choice > check called number and add the user's old number (1111) > Define call handling > Select extension > Extension 2 ( this is the IVR menu we created.)
7. Now the user will receive calls from both 1111 and 0000. When a user calls 1111, they will be given a prompt "Press 1 to continue" but on 0000 the calls will still go through
8. Go to the user extension > call handling and forwarding > advanced > add rule > set desired name >  define condition: called number: 0000 > Define call handling: Play announcement only.
- Calling 0000 will no longer ring on the extensions line.

Issues:
1. Uses two numbers
2. Any texts sent to 1111 will rout to the operator and the email associated with that extension.

Enjoy your robo-caller-less days. If you have found this helpful, please like.

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Elmer Krauland

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Posted 1 year ago

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Elizabeth Miller

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How can this work for a 2 person office as we get calls all day long
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Elmer Krauland

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Hi Elizabeth,
You need to have or purchase two unused numbers - one for each user. Then follow the steps listed - once for each user.  Note: 1111 in the guide is the phone number you want people to call to reach the user. Also, the extension numbers do not matter. On a high level this is what you need to do
1. Swap the numbers
2. Create IVR menu with prompt, forward to user extension
3. Create IVR custom rule that when said number is dialed, it forwards to the IVR Menu. 
4. In user settings > call handling and forwarding - add rule that the new number does not receive calls.