Feature RequestL New IVR Report

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  • Updated 2 months ago
Someone in support said I should post here.  I'd like to request that a report be added that will tell you the number of times a specific option is chosen on each of the IVR Menus.  
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Keith Hollar

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Posted 5 months ago

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Cecile Glassy, Champion

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USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets

This would be very helpful for us as we have a fairly complicated 3 tier IVR and would like to know what the analytics are on call routing via the IVR choices

Cecile Glassy

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Joshua Darrin

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Agreed - This would be a huge help in understanding how users are choosing their path through when their are multiple routes to the same place.