Feature that can track changes on Audit Trail | automatic recording turned on/off

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  • Updated 8 months ago
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  • (Edited)
Account type - RC US
A brief description of the business  - We are SAAS platform and have integration with Google/Facebook, Yelp etc .Over 40,000+ businesses across all industries trust BirdEye to give them visibility and control over their customer feedback from all channels, and use this feedback to better understand their customers, improve their operations, and influence purchase decisions. 

A high level description of the product or feature being requested-

Unable to track the changes in Audit trail | call recording enabled/ disabled Description:
We recently got information from Ext-64 that Automatic call recording has been turned on for user,Since there is multiple super admins so we need to track who made the changes for call recording for mentioned user.
When we navigated through Audit train we only found information only regarding few event as :- System Events > Login Success/Failed Users > User List > Users With Extensions Phone System > Phones & Devices > User Phones  There is no record found for automatic call recording turned on/off. Let us know who made the changes for Ext 64. 

A typical use case scenario explaining how your business would use the feature: To track down the each change in audit trail once its made in RC panel. As there is 10+ admins in account so the ownership can be defined per admin.

Benefit of such feature:To see the relevancy within audit and show the accountability to particular admin

Number of Users and/or Digital Lines- Users-275 and Digital lines- 200+

Case reference- 07885689 and 07885781
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  • Can't track changes in audit

Posted 1 year ago

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George Gary, Official Rep

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Hi Mahamama,

We are continuing to add more capabilities to Audit Trail and are planning to add tracking for both Call Monitoring and Call Recording settings in the upcoming release available Q1CY2019. 

George Gary
Sr. Product Manager
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Do we have any update on it?
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@george and @sadet please let us know when automatic recording turned on/off will be reflected in our panel.
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Do we have any update on it?
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Jessica - Community Moderator, Official Rep

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Hey Avant, 

We don't have any information beyond that this feature was not in place for Q1. George, Saadet, and I will make sure to post updates as we get them! But for now, no ETA. 
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Whats the update on it? Its really essential thing for us.
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Saadet, Employee

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Hey Avant, unfortunately there's no ETA right now. When that changes, we'll post an update
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Jasmine M, Employee

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Just like the automatic call recording changes doesn't appear, it would be better if the description of the change made was more precise. 

For example, it'll show that an extension had adjusted the hours, but it won't say what the hours was at the time, and what it was changed to. 

It should show something specific, like 

Change made by: Ext _, (name of extension) 
Change Made: company hours
Previous setting: 8-5 weekdays.
Current Setting: 9am-6pm Weekdays

this is just an example. 

I hope this helps