Feedback when using RingCentral phone for Windows

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  • Updated 8 months ago
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Hi,
I have a user using RingCentral phone for Windows and there is horrible feedback when using the default microphone and speakers. We have tried tweaking the microphone and speaker settings but no luck. Any ideas? 
Thanks.
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Jeffrey Pascone

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Posted 8 months ago

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Bob Robinson, Champion

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Is it an echo, or a squeal like some other microphone is on nearby?  When you say you adjusted the settings, did you do so in Windows settings, the RC Phone app settings, or both?
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Jeffrey Pascone

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Bob, thanks for your reply. So the user just called me. 
He hears nothing. Everything is fine on his end.
When I talk however, everything is echo'ed back. 
We tweaked both Windows and RC sound settings.
Any ideas?
Thanks.
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J.B. Ferguson, Champion

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Echoing is usually a network issue. RIngCentral touches on it in Call Quality FAQs here:
https://support.ringcentral.com/s/article/VoIP-Connectivity-Issues?language=en_US
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J.B. Ferguson, Champion

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While not a RingCentral article, this might also offer some insight (again, identifying echoing as a network issue):
https://virtual-phone-systems.bestreviews.net/dealing-with-echoes-and-noise-in-voip-calls/
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Jeffrey Pascone

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Hi, I have over 150 users on this network and only this specific user has this issue and he has it occur on multiple networks. I do not believe it to be a networking issue unless it is the network card but it also happens on his home WiFi in addition to Ethernet.