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With the new RingCentral for Windows (confirmed as of 6.6.2.10219), the fastest way to do a RingOut requires:
- Select the number with the mouse or keyboard
- Press the hotkey button
- Hit Enter (can also click on the green button with the phone icon button in RingCentral for Windows, but hitting Enter is usually faster)
- Click the green "Call" button (there is no keyboard equivalent as far as I can tell, neither Enter nor Space will actually initiate the call)
Even if using the Outlook Add-in, that just replaces steps 1 & 2. Steps 3 & 4 are still needed.
Since half the point of RingOut is rapid connection for the call (the other simply being the ability to call from any number seen on the computer) to avoid the comparatively slow process of dialing the number on the phone, there should at least be an option to skip steps 3 & 4 and just initiate the RingOut, or at most to do it with a single keypress.
The worst part is that in Step 4 above, you have to click a button with a mouse. Minimally, please at least allow the user to hit Enter to select the green "Call" button instead of forcing the user to reach for the mouse and click on the button.
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720 Points
Posted 4 years ago
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332 Points
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Vi Chau, Official Rep
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190 Points
Hi All,
We hear your feedback.
We're going to be adding a preference setting in our next update that will allow you to choose whether to place the call immediately (after the hotkey is selected) or after an explicit confirmation.
For the time being, you should be able to the keyboard shortcut, "CTRL/CMD D" from the dial pad screen to initiate the call.
Thanks,Vi
How is the update coming along.. it's been a year
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This reply was created from a merged topic originally titled RingOut - Reduce Steps.
After updating our softphone, I noticed it takes 4 steps when using the "Ringout" feature, whereas before while using the older version of the Softphone, all I had to do is select the phone number, press F6, then the phone call will Ring Out Automatically.
Now I must select phone number, press F6, select the green call button, then select the green call button in the next hub. This is a very time consuming task.
Be advised we are using our Ringcentral phones to call out, we are not using a headsets.
Below are images of the current Ring Out steps 1. Select number
2. Press F6 keyboard key
3. Select the green call button
4. Select another green call button
Can Ringcentral update this feature so that a user can only select the number, press F6, then the phone call will Ring out automatically?
This will be very resourceful update because it will save our users a lot of time when placing phone calls.
I appreciate your time.
After updating our softphone, I noticed it takes 4 steps when using the "Ringout" feature, whereas before while using the older version of the Softphone, all I had to do is select the phone number, press F6, then the phone call will Ring Out Automatically.
Now I must select phone number, press F6, select the green call button, then select the green call button in the next hub. This is a very time consuming task.
Be advised we are using our Ringcentral phones to call out, we are not using a headsets.
Below are images of the current Ring Out steps 1. Select number
2. Press F6 keyboard key
3. Select the green call button
4. Select another green call button
Can Ringcentral update this feature so that a user can only select the number, press F6, then the phone call will Ring out automatically?
This will be very resourceful update because it will save our users a lot of time when placing phone calls.
I appreciate your time.
(Edited)