Why is the file attachment resolution poor when faxing?

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  • Updated 6 years ago
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When faxing supported file types using Softphone the file contents appear illegible in the FaxEditor. This occurs both when creating a new fax and adding an attachment and when reviewing an attachment associated with a sent fax. The problem persists whether the high resolution option is selected or not. How can a higher resolution be attained?
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Paul Ash

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Posted 6 years ago

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Desiree, Alum

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Hi Paul,

Is the cover page resolution OK?

Thanks.

Desiree
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Paul Ash

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Yes
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Desiree, Alum

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Thanks for the info.

Users who have had this issue before solved it by fixing the settings on their fax machine. If the cover page is OK, then usually that means its the physical machine.

Can you try to update your machine resolution settings and see if that helps?

Desiree
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Paul Ash

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I don't have a physical machine, only your eFax services.
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Christian Doucet

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I have the same issue.... has this issue been resolved?
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Paul Ash

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Nope, the problem continues.
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Paul Ash

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Nope, the problem continues.
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Christian Doucet

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Paul, are you using PDF files or something different? I tried using PDFs and the quality was terrible. I converted to a TIFF and it seemed to produce much better results.... Let me know what you find
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Alex Iliff

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I am a little confused about this...fax machine quality isn't known for being spectacular to begin with, gradients should be avoided, it's meant to be text on white background. Also, the recipient settings make a difference. I personally, with every file type I've tried, have found that it is less quality than email, but not unacceptable for a facsimile. Let me know if you wanna bounce a test off a land line with max settings, and I'd be glad to help.

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