Filter out specific phone numbers from analytic performance reports.

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We're using the analytic performance reports to gauge our call centers performance. However, we receive a lot of incoming calls from company employee cell phones. We don't want those calls to affect the performance results. Is there a way to flag these phone numbers so they don't affect the performance metrics such as abandoned or missed calls.
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Arndt

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Posted 7 months ago

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Jessica - Community Moderator, Official Rep

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Hi Arndt, 

You can filter your report to only complete metrics on external calls: