Headset: How to find the right headset to use?

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This conversation has been merged. Please reference the main conversation: Recommended Wireless Headsets for Desktop App

I have recently installed the RingCentral soft phone to my mac book pro. I'm on my 3rd headset and getting a tad frustrated. The first two were Logitech USB wireless headsets, and I had a great deal of problems with them acting consistently. The service would go in and out. Today, on my 3rd trip to Best Buy, I purchased the Plantronics Marque 2 Blue Tooth headset. It paired beautifully and all the settings are adjusted to it. Problem? The person on the other end of the line sounds like they are underwater, and they tell me that they can hear me "reasonably" well. Any suggestions. If not for the Plantronics unit I have purchased, can you tell me what type of headset seems to work well with MacBook Pro version 10.9.

Thanks!
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Kathleen Maccarone Thompson

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Posted 5 years ago

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Ben Foster, Alum

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Hi Kathleen, sorry for your trouble. I have heard of a few bugs with our softphone and Mac OS Mavericks - you may want to wait until our next softphone update (should be within the first half of 2014) before you buy another headset. We use the Plantronics Savi 720, and it works very well (although I haven't tried it on a Mavericks computer).
Are you using an iPhone or an Android phone? You can download our mobile app and place calls over VoIP from your phone - will provide better voice quality than the softphone in this case.
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Bob Wenzlau

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I also get complaints that on the softphone Mac OS that it sounds like I am on a speakerphone.  I have a Plantronics headset plugged into the mic input on a Macbook Pro. Has there been more testing of sound quality? I am using Release: 6.6.2.10219 (64-bit)
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Mike Husson

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This reply was created from a merged topic originally titled What type of headset is used with a Polycom 335?.
(Edited)
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J. Matthew Meyer

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This reply was created from a merged topic originally titled plantronics headset recommendation.

I have just installed a Cisco 303 phone and my old reliable Plantronics headset package is not compatible. I would like a headset with receiver lift. Anyone know the compatible model?
(Edited)
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Claudio (Customer)

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We have Ciscos 303 running with Jabra GN1000 Lifters and Jabra Wireless Headset 9000 series (I like the Pro 9470)
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ABA Insurance

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This reply was created from a merged topic originally titled Headset Issue with the Polycom Phone.

I need to connect a headset to my Polycom phone and it does not have a regular aux port just a phone cord port which makes no sense at all by the way. I need to know what headset works and if I can order one or if I can get one from the store. I saw on another post that you could get one from Amazon but they are all out of stock. So how does that help? Sorry just feeling frustrated. I need to multitask and I can't when my hands are tied up in holding the phone, and the phone slips off my shoulder!!!! Please help!!!
(Edited)
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Claudio (Customer)

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Depending of the budget, the good combination with Polycom that we already choose is Jabra Wireless headset PRO 9470 + Electronic HookSwitch Jabra LINK 17
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Lisa Brown

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This reply was created from a merged topic originally titled Can somebody recommend a good headset to use with my Cisco SPA508G? I am conside....

Headset to use with Cisco IP SPA508G???
(Edited)
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Pamela Hines

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This reply was created from a merged topic originally titled Using Jabra BIZ 2400 headset with Cisco IP 303 phone.

I have a Cisco IP 303 desk phone and I purchased a Jabra BIZ 2400 headset based on the recommended headsets that work with this phone. 

I also purchased the connector so it will plug directly into the phone.

So, when I plug the headset (with the connector) into the HAC jack on the back of the phone, I cannot hear calls when they come in. In my preferences, I have "Headset" for Preferred Audio Device.

Any ideas what I'm doing wrong?  This is my second go-around and this time I made sure it was compatible with the phone I have.
(Edited)
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hilary larson

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This reply was created from a merged topic originally titled What is the best wireless headset to use with the Polycom VVX 500 phone?.

What is the best wireless headset to use with the Polycom VVX 500 phone? I need to be away from my desk often and tend to miss important phone calls because I am elsewhere.
(Edited)
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Claudio (Customer)

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Wired or wireless ?
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Claudio (Customer)

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Kim, how updated is that info? or in other words, what is the date of that article ?
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Pamela Hines

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And there's no mention of the Cisco IP Phones that we have through RingCentral - 
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Claudio (Customer)

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I think that article needs to be updated... technology change so fast...
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Mike, Official Rep

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Ya, Claudio, it's at least a few months old minimum. I'll try to find out exactly and look into this.  The demand for headsets is growing so I'll see what I can do on this end. 

Mike 
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Claudio (Customer)

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Thanks so much Mike! We discover the best for us after trying and testing several times...
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Mark Thompson

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Ring Central support for Apple users is VERY much lacking. However, bluetooth is never going to have great quality. I am in the financial services business & call quality is important. I chose the Plantronics Savi 730. It uses DECT technology. Crystal clear on the Ring Central sophtphone. has a long range too. The only issue is with Ring Central, not Plantronics. I give up tons of functionallity by using the Ring Central softphone on my Apple Mac. It has been months since Ring Central completed their upgrade on the PC Softphone. But they do not consider Apple users very important for some reason.
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Mark Thompson

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Still no update on headset functionality for softphone users on Apple. Starting to look around for another phone vendor. Trying to warn people on various VOIP websites to avoid Ring Central if they use a Mac. Non responsive company.
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Mike, Official Rep

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Hi Mark,  Our product team is still working on this.  I'm not sure what the technical issues were, but this is still in the works for Apple users. I don't have an release date yet but we'll update the Community as soon as we find out. 

Mike 
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Bill Eikost

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Has this release happened yet? I am wanting to convert to a Plantronics CS540 headset (bluetooth), but am worried I may have the same issues as Mark. I am on an iMac and sometimes MacBook Pro.
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Mike, Official Rep

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Yes, it has Bill.  However that doesn't look like one of the models we've tested. I don't see why it wouldn't work but can't guarantee it. 
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Bill Eikost

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This reply was created from a merged topic originally titled Plantronics CS540 Headset.

I want to incorporate a headset to be used with my Polycom IP 335 HD phone. I see that Plantronics headsets are compatible with the phone and system. I don't see the Plantronics CS540 listed. Does this mean it's not compatible through the software? But what about the phone itself? Would a handset lifter work?

I tried contacting support, but they were as useful as the online help.
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TH-Mike

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We are an all-Mac shop that recently switched to Ring Central soft phones and headsets. We invested in the Plantronics Voyager UC wireless headsets. They are bluetooth and ship with a pre-paired USB bluetooth dongle. When they work, they sound great. However, we get frequent disconnections - either mid call - or prior to initiating a call where the headset can't seem to connect to our computers. The computers won't play sound through the headset or pick up audio on the mic. Sometimes lots of unplugging and plugging back in seems to make it connect again.

We've worked with the bluetooth dongle that ships with these headsets as well as direct pairing to our Macs without it. Same issues with both connection methods. I have no idea if it's a ring central issue, a Plantronics issue or a Mac bluetooth issue. 

When I read this thread, I was really hoping for some rock-solid mac-compatible headset recommendations. Doesn't seem like there's any out there so far. We're going to demo some wireless logitech units (that don't use bluetooth). But from some other comments, it doesn't sound like that's going to go much better for us. 
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Mike, Official Rep

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I've been informed our product team is testing several bluetooth models.  I don't have an ETA when the recommended list will be final, but I'll be sure to update this Community when it's available.

mike

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