This conversation has been merged. Please reference the main conversation: User Settings: Call Screening to be enabled for external calls only.
With call screening enabled, when I transfer a call to a user, I need to state my name (or the callers name). I only want calls from outside that end up at an extension to have to state their name. When I answer a call on the main number and then transfer to another user I don't want to have to state my or the caller's name. It takes too long - I want to connect and then get back to work. I have selected under call screening "if caller not in contact list" and since we are all in this company when I hit transfer I was thinking I should be considered in the contact list? But that is not what is happening.