User Settings: disable Screening for internal transfer

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  • Updated 4 years ago
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This conversation has been merged. Please reference the main conversation: User Settings: Call Screening to be enabled for external calls only.

With call screening enabled, when I transfer a call to a user, I need to state my name (or the callers name). I only want calls from outside that end up at an extension to have to state their name. When I answer a call on the main number and then transfer to another user I don't want to have to state my or the caller's name. It takes too long - I want to connect and then get back to work. I have selected under call screening "if caller not in contact list" and since we are all in this company when I hit transfer I was thinking I should be considered in the contact list? But that is not what is happening. 
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tff360 .

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Posted 4 years ago

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Rob Benn-Frenette, Champion

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Call Support, they might be able to help
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tff360 .

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They were the ones to tell me I need to post here.  I did find a workaround by creating a dummy extension for those individuals which does not screen.  But that is confusing some people in the office (there is a reason why the dummy needs to be the one for transfers in-house to get certain things to function as I want).

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