FLAW::: RingCentral web portal Login Security Script "does not recognize this device"

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USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets 

2018-04-30  Use Case - we pre-provision and activate user accounts from our centrally located Network Operations Center because we have thousands of users. 

The current way the security login challenge works via the web portal on a Samsung S8+ Galaxy phone with most current version Chrome Browser has a huge flaw. 

This is current hardware with the latest version of O/S and latest Chrome Browser.

Provisioning or moves adds changes can not longer be done on an Android smartphone via the web portal --- because of the way the Login Challenge Script works (DOESN'T WORK) 

Ring Central's security validation challenge locked me out all weekend when using the same device on the web portal that we use every day.

Clearly, RC does not store the unique mac address info for devices accessing the portal for admin purposes every day.

There  must be some other way to validate the credential beside using an email - such as send it to the device via TXT message or asking an onscreen question that will not require user to flip between their email app (to get the security code) and the "challenge window" which results in spawning another security code over and over. 

Was locked out of SuperAdmin all weekend because of the RingCentral Login validation script that forces you to get a security code via email   to login from the SAME DEVICE YOU USE ON RING CENTRAL EVERY DAY as an unrecognized device.   

Whatever token or info the RingCentral script is calling to "recognize" the device  is throwing up a message that would seem to indicate a "not recognized device"  answer for any device every time no matter what.  
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Cecile Glassy, Champion

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Posted 9 months ago

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