For certain users who use RingCentral constantly, we need to extend the session timeout to never log them out.

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Certain users use RingCentral daily and we have sufficient security in place to prevent unauthorized access, so we want them to be able to stay logged in all them time, not the current maximum of 24 hours.
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Ed N

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Posted 3 months ago

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AYan

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Hi Ed, 

For clarification, do you mean the Session Timeouts on service.ringcentral.com? Or did you mean in the individual apps?

If this is in regards to the portal (service.ringcentral.com):
Is there a reason why your business is constantly in the portal vs. using the desktop apps? (ex: refusal to install the RC apps/confusion with differentiation of RC apps)
Personally, I only go into the portal for user add/disable changes and making support tickets. All other functionality can be done through the apps.

The apps have a stay signed in option.
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Ed N

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This is the web portal, and the users that we want to stay logged in are the administrators, who constantly use the metrics, adjust settings, etc.
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RodneyD

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We have multiple Portals for our Business and would like to have the Session Timeout feature added to the
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Cecile Glassy, Champion

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USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets


Logging in once each 24 hours is the level of security in place using the RingCentral desktop apps.

Using the RingCentral Phone Mobile app - I do not have to login daily each day.

Perhaps you could clarify which app you are writing your message about?



Join our unofficial RingCentral Admins User Group 
http://ringcentraladminusersgroup.org/index.html
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Ed N

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It is for the Admin console specifically.
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Cecile Glassy, Champion

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In the Admin Portal (ServiceWeb) logging in once per 24 hours is no big imposition, I do not think RingCentral is going to remove that requirement.

I am the main SuperAdmin on our account and I am in the portal all day everyday, as do many other SuperAdmins in RingCentral's userbase.

Not sure why is it such a big deal to have your SuperAdmins login once per day? 
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Ed N

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Thank you for chiming in with your experience. It may not be something needed by everyone, but it has been requested by ours.
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RodneyD

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We have multiple Portals for our Business and would like to have the Session Timeout feature added to the Linked Accounts Login page.