For Other Extensions and Call Queues' Message delivery to also follow custom rules on Extension

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  1. Account type: Office Ultimate 2 - 19 line
  2. A brief description of the business: not discussed
  3. A high level description of the product or feature being requested: Call Queue's Messages and Notification is set to forward voicemail to a User that has a custom rule to direct calls to a diff user/extension on Thursdays/Fridays. They still receive the voicemail because it is not a call to their extension but merely delivery. Customer would like the call queue to recognize her User extension's preferred settings regarding the delivery as well, instead of having to create a custom rule on the Call Queue to deliver it to a diff extension on those days.
  4. A typical use case scenario explaining how your business would use the feature: Customer would create advanced rule on their extension and any extension, group or IVR that forwards calls or messages to them would recognize customer's rule and follow it, instead of having to create a custom rule for any of them.
  5. Benefit of such feature: ease of use.
  6. Include any related case number if applicable: 06976805
  7. Number of Users and/or Digital Lines: 43 extensions / 16 digital lines
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Jasmine M, Employee

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Posted 2 years ago

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