For user hours, how do I set multiple ranges in a single 24 hour period?

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For example, I have a user who's normal hours are M-F 5am to 2pm, but I need to also turn him on for Friday night into the weekend from 9pm on.

I can start him at midnight, because that's Saturday, but I can't seem to start him any earlier.
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Chris Garrigues

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Posted 2 years ago

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Mike, Official Rep

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Hello Chris, 

For that user, try going into the User Hours and click the "Specify hours" button. 

Then when you go to Friday you should be able to set it to 9pm to 5am or whatever time the shift ends.  You'll see a small icon show up that indicates the shift is spanning into the next day. 



Let us know if this does not answer your question. 

Mike 
(Edited)
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Chris Garrigues

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My problem is that I need 5AM to 2PM AND 9PM into Saturday.
(Edited)
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Mike, Official Rep

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Oh...thanks for the clarification. I understand now.  Let me look into this! 
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Mike, Official Rep

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Is this user by any chance in a Call Queue?  

One idea might be to set this user to 24x7, then create two new extensions, and set one for the first set of hours and the other for the 2nd set of hours and forward both to the user.

Mike 
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Chris Garrigues

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How do you have two extensions for the same user?
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Mike, Official Rep

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You would create them as new/different users. Just give them a random name. This page shows how: How do I add/edit a user extension?
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Chris Garrigues

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and then tie both extensions to the same phones (virtual and desktop)?


Seems like an ugly workaround.  

I may work in EST instead of PST as a workaround, but the manager who has to do this when I'm done wouldn't be happy with that solution.
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Mike, Official Rep

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I realize it's not the best solution. Unfortunately the systems not currently designed to enter split shifts that span two dates.