forward all calls to a specific mobile number

  • 2
  • 1
  • Question
  • Updated 1 year ago
  • Answered
I want to immediately forward incoming calls to my mobile number. Currently the caller hears the phone ring 10+ times before my phone rings.
Photo of Tim Ross

Tim Ross

  • 70 Points

Posted 1 year ago

  • 2
  • 1
Photo of Saadet - Community Moderator

Saadet - Community Moderator, Official Rep

  • 65,598 Points 50k badge 2x thumb
Hey Tim,

Have you looked at creating an Advanced Rule that unconditionally forwards calls to your extension to your mobile number?
Photo of Taylor


  • 2,242 Points 2k badge 2x thumb
Make sure you turn off 'Desktop Apps & Softphone' in the call handling rules. By default it will ring these first before jumping down to any forwarding rules that you have. Disable this to get rid of that delay.
Photo of Matthew Burt

Matthew Burt

  • 204 Points 100 badge 2x thumb
You can also change the number of rings for pretty much everything... 10 is excessive and is a misconfiguration somewhere along the way. Either you are routing the call through multiple extensions or you have incorrectly set the call handling for desktop/softphone