forward all calls to a specific mobile number

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  • Updated 2 years ago
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I want to immediately forward incoming calls to my mobile number. Currently the caller hears the phone ring 10+ times before my phone rings.
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Tim Ross

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Posted 2 years ago

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Saadet, Employee

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Hey Tim,

Have you looked at creating an Advanced Rule that unconditionally forwards calls to your extension to your mobile number?
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Make sure you turn off 'Desktop Apps & Softphone' in the call handling rules. By default it will ring these first before jumping down to any forwarding rules that you have. Disable this to get rid of that delay.
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Matthew Burt

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You can also change the number of rings for pretty much everything... 10 is excessive and is a misconfiguration somewhere along the way. Either you are routing the call through multiple extensions or you have incorrectly set the call handling for desktop/softphone