Customer service is very important to our company, but there are times when we are short staffed due to breaks, holidays and vacations. In order to prevent one of our customers from holding longer than usual or being forced into voicemail, we have contracted with a 3rd party answering service and want to forward those calls to them instead. This gives our client a live voice and an opportunity to speak with someone versus being sent to a voicemail or staying on hold. This is not available at this time, but there is an option in call queues to forward to voicemail after x minutes or play a message and disconnect. We would like to option to forward to an external number (cell phone or 3rd party answering service).