We have the business plan with 5 paid for RC phone numbers. We do NOT have desktop phones or Windows or Mac. We exclusively use Chrome Extension and Mobile App. It is currently impossible to forward calls to other people's phone extensions using Call Handling in this scenario. This is ridiculous.
Part of the issue is that even though I'm logged in to my Chrome Extension and/or have the Mobile App open and using it, I show up as unavailable. Therefor I do not receive calls on mobile app/chrome extension using the call forwarding feature if forwarded from someone else or another virtual extension.
BUT, if I look at a call queue I made I show up as available. WHY!?
Call queue's do NOT allow you to transfer to an IVR if no one answers. The only option is voicemail or nothing.
One Scenario of Many
Caller rings our main line and is instantly forwarded to a virtual extension via advanced rules. This virtual extension rings four users on their Chrome Extension and Mobile App. If no one answers after 3 rings they are transferred to the Greeting IVR menu which is multi-level.
There is currently no way to have this happen. Why?
This could be fixed in a number of ways:
1) Allow Call Queues to transfer to extensions/IVR if no answer
2) Have a setting in Auto-Receptionist to Ring first then go to IVR
3) Have setting that attempts ringing a phone/extension even if unavailable?
4) Allow phone extensions to forward to mobile app/chrome extension
Numbers 1) and/or 4) above would fix our issue. Number 2) would still need number 4) to work. Number 3) would also work as a quick fix.
Clearly, RingCentral CAN and DOES ring chrome extensions and mobile apps just fine using call queues and we show up as available. Why is the exact opposite true for simple call handling rules?
PLEASE FIX THIS.
P.S. It's 2018. There are a lot of people who use Ring Central ONLY with their mobile phones. That was the point of going with RingCentral and yet simple call forwarding to a group isn't available. I realize that our firm not using Windows or Mac is a smaller subset of people, but I guarantee you that your customers are using chromebooks and chromeboxes as you are one of the only companies to have a chrome extension that works well.
Part of the issue is that even though I'm logged in to my Chrome Extension and/or have the Mobile App open and using it, I show up as unavailable. Therefor I do not receive calls on mobile app/chrome extension using the call forwarding feature if forwarded from someone else or another virtual extension.
BUT, if I look at a call queue I made I show up as available. WHY!?
Call queue's do NOT allow you to transfer to an IVR if no one answers. The only option is voicemail or nothing.
One Scenario of Many
Caller rings our main line and is instantly forwarded to a virtual extension via advanced rules. This virtual extension rings four users on their Chrome Extension and Mobile App. If no one answers after 3 rings they are transferred to the Greeting IVR menu which is multi-level.
There is currently no way to have this happen. Why?
This could be fixed in a number of ways:
1) Allow Call Queues to transfer to extensions/IVR if no answer
2) Have a setting in Auto-Receptionist to Ring first then go to IVR
3) Have setting that attempts ringing a phone/extension even if unavailable?
4) Allow phone extensions to forward to mobile app/chrome extension
Numbers 1) and/or 4) above would fix our issue. Number 2) would still need number 4) to work. Number 3) would also work as a quick fix.
Clearly, RingCentral CAN and DOES ring chrome extensions and mobile apps just fine using call queues and we show up as available. Why is the exact opposite true for simple call handling rules?
PLEASE FIX THIS.
P.S. It's 2018. There are a lot of people who use Ring Central ONLY with their mobile phones. That was the point of going with RingCentral and yet simple call forwarding to a group isn't available. I realize that our firm not using Windows or Mac is a smaller subset of people, but I guarantee you that your customers are using chromebooks and chromeboxes as you are one of the only companies to have a chrome extension that works well.
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174 Points
- frustrated
Posted 6 months ago
