It would be beneficial to allow a company number to forward directly to an external number without having to attach it to a digital line or messing with call handling settings.
For example, we have an 866 number that we use on our marketing materials, however, when a customer calls that number it just forwards the call to another 800 number for one of our vendors.
We'd like to be able to setup that forward directly from the Company Phone Numbers page in RC instead of attaching the 866 number to a line, then configuring the forward. See the attached image for what I'm referring to.
This would greatly simplify forwarding for numbers that we own but don't need to receive calls on (we have several). Also, helps reduce costs associated with having a separate digital line for each number.
Request is to add a Forward option in the above example. So instead of having the number go to the Auto-Receptionist, or to an extension, just have it forward to an outside number.
For example, we have an 866 number that we use on our marketing materials, however, when a customer calls that number it just forwards the call to another 800 number for one of our vendors.
We'd like to be able to setup that forward directly from the Company Phone Numbers page in RC instead of attaching the 866 number to a line, then configuring the forward. See the attached image for what I'm referring to.
This would greatly simplify forwarding for numbers that we own but don't need to receive calls on (we have several). Also, helps reduce costs associated with having a separate digital line for each number.
Request is to add a Forward option in the above example. So instead of having the number go to the Auto-Receptionist, or to an extension, just have it forward to an outside number.
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92 Points
Posted 4 weeks ago
Michel, Champion
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4,172 Points
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92 Points
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1,158 Points
Michel, Champion
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4,172 Points
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92 Points
I see how that's a bit counterintuitive. Publishing the vendor's number is not an option, and we already own the 866 number that's available to all of our customers on virtually all of our materials. We need to control that 866 number in terms of ownership, but simply need it to forward to our vendor. No need to call handling, after hours or any of that, just a straight forward.
We use RC as our primary phone system, and don't want to get involved with landline providers.
We use RC as our primary phone system, and don't want to get involved with landline providers.
(Edited)
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1,138 Points
Not to mention a landline provider would cost more than what RC is charging for the line to forward it...
Michel, Champion
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4,172 Points
