Desktop App: Forward voicemails

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  • Updated 3 years ago
  • (Edited)
Merged

This conversation has been merged. Please reference the main conversation: Add ability to Forward Voicemail from Desktop App and Plugins.

On the old softphone there was a functionality to forward a voicemail via email from the softphone. With the new desktop app it does not have that option at least i dont see an option for that?
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Mike Mellace

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Posted 5 years ago

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Cherri Enea

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I have been looking for that also. Instead, I have to actually log in to the website to be able to forward the VM. That's really inconvenient. It would be nice to have full functionality from the desktop app - since that's what I'm using.
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Mike, Official Rep

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I like this idea. I changed this topic from a Question to an Idea so it gets seen by our Product Team. Thanks 
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WebDevDynamo

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This reply was created from a merged topic originally titled Forward Voicemail to Different Ext. via Softphone.

Is there a way to transfer a voicemail I have received at my extension to a different extension from the softphone app?  I know there are key presses when using a hard phone, however I have failed to find the ability in the softphone.

Thanks!
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HootSuite App

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This reply was created from a merged topic originally titled How do I forward a voicemail to another user?.

In response to pattersonbrands on TWITTER: https://twitter.com/pattersonbrands/s...

Ping... RT @pattersonbrands: @ringcentral how do I fwd a voicemail to another team member? It should be ez and obvious but not to me!help?
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Mike, Official Rep

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For now, the easiest way to do this is save the voicemail in the mp3 format, and just email the file. 

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Mike Mellace

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Well that works but I have found my users dont like that option because it adds a step to the process and leaves files that they dont want saved on their computer. The better option would be to add something inside of the settings menu that would allow you to turn on save to email that would allow that button to give you an option to save to an email for forwarding.

Or give the option there for multiple ways to forward such as a share button instead of save - send in email, send as facebook message, cms integration, etc. 

Just a thought...
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Mike, Official Rep

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I agree and understand. Be sure to click the "Like" button above so that our Product Team can see the interest in this. 

Mike
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Michael Gile

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it would be fine for us to be able to forward/move to another extension as well, saving and resending is cumbersome, by then i would rather pick up my mobile
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Mike, Official Rep

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If it helps, it is possible to forward voice mails via the web portal.

 
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Kim, Alum

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Official Response
Thank you guys for continuing to provide us with your request!  We love hearing from you. 

Please vote for the feature requests you want to see added to our products by selecting the VOTE button in the upper right corner
(Edited)
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Main .

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This reply was created from a merged topic originally titled Forward Voicemail to another extension..

is it possible to route my voicemail's to get in 2 voice boxes in same time.
example: voicemail from extension 1 should go in to extension 1 + to extension 2 ?

Note: This conversation was created from a reply on: Voicemail: Accessing multiple extension voicemails.

This conversation is no longer open for comments or replies.