Forwarding Calls from one extension to another extension working only on desktop app, and does not work on mobile app.

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Merged

This conversation has been merged. Please reference the main conversation: Softphone rings but not mobile app when forwarding

I have one main number (its ext 102) my assistant answers calls using a mobile app on her iPhone since she is always on the go. 


I have 2 extra numbers (ext 107 and 108) that I created, and I want the calls received from these numbers to be forwarder to my assistant. (ext 102)


However, it does not work. 


The calls drop and go straight to voicemail if she is logged in to mobile app only. 


If she logs in to the desktop app the calls are forwarded fine only to the desktop app. 

We are using latest version of the mobile app. 

Please advise
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Diyor Khamrakulov

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Posted 5 months ago

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Rob LaRose, Champion

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I'd also like to hear the reason for this.  From appearances, the Call Handling interface seems to marry mobile app + desktop app (softphone) on your own extension, but when forwarding to another, you can ONLY select the softphone, not mobile app.

Seems like an arbitrary restriction to me.

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