Forwarding faxes to another fax number

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I have a US account.  My business is a medical imaging facility.  I have ring central and there are times that when a fax comes in, I want to forward the fax to another fax number.  I cannot do that because ring central forces me to email instead.  Then, there is no record of me having sent the email.

I have entered my email address in the settings where I should be notified about emails sent from ring central, but that has not worked.  I do get notification to my email address from ring central if a fax comes in.

My suggestion is to enable users the capability of forwarding a fax to another fax recipient without having to first download the incoming fax and then making it an attachment to send it as a fax.  Currently, the only option on forwarding is email.  This would save time for all users.
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LORRAINE CATALANO

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Posted 1 year ago

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Michel, Champion

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In the web and computer apps, there is a forwarding option that allows you to forward to an email address - you would need to forward it back to ringcentral to fax out for you, ie. other-fax-number@rcfax.com.    This is not available in the mobile app, only the web and computer versions.  But at least you won't have to download it and reattach it to a new email.

We have a special email account in our company that we use for this that relays the fax out to the ringcentral fax service, but adds our email as a BCC so that we have a log of all the forwarded faxes.  We forward the faxes to other-fax-number@ourcompanydomain.com.  We have an email program on our server that picks up these emails and either saves a copy of the fax into a shared folder, sets a BCC email address, then sends the email to otther-fax-number@rcfax.com.  RC then faxes the fax to the new number, and the BCC (or shared folder copy) allows us to maintain a record of all forwarded faxes.
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Alan Cruce

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Going to open this subject up again. 

Seems as though there is a lot of frustration with this issue.  My client is in a similar situation, new to Ring Central but a medical office that MUST forward all incoming Fax's to their provider Fax number.  Setting up a rule for unconditional forwarding does not work with the primary Fax number.  We are not able to e-mail an incoming FAX to the provider, they are not able to accept e-mailed Fax's on their system, which is typical for medical providers. 

We need to actually do a straight forward of an incoming FAX to the provider.  Our client doesn't need a copy of the FAX nor do they need to receive the FAX at their office since their provider uses incoming FAX's to respond back to our client. 

Any ideas from anybody?


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Lanie Mae Verona

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Are there any updates on this feature request? It seems that a lot of customers wanted this feature.
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Jessica - Community Moderator, Official Rep

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Hi Lanie, 

We haven't heard anything from product on this request yet. 
So I have a similar situation going on here. I am the owner of a medical practice and we are currently using Verizon for my fax line and all faxes are automatically forwarded to our EMR.. which are then automatically uploaded into our Electronic Medical Records software.  I was told by the gentleman that opened up our RingCentral account that Ringcentral allows faxes to be forwarded to companies that use a CRM? Which in a is similar to an EMR, just one is dealing with Medical and the other Sales/Customer Service, etc. So does anyone know if Ring will forward my faxes to another number that is actually my EMR software company. I use AthenaHealth. Any suggestions or help would be extremely appreciated.
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Jessica - Community Moderator, Official Rep

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Hey there, 

I'm pretty sure they were referring to a fax integration. Check out all the fax integrations we have here. I hope one of these works for you! 
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Jason Yu MD

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Hello, Yes I have a ring central fax number and was wondering we can route it directly to AthenaHealth's fax system with no emailing inbetween?
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Dr. Tim Norcross

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I need to do the same. I have different EMR for my medical practice. But I need to fwd my RC faxes to my EMR fax number. Basically fwd faxes to another fax #. Thank you. Tim Norcross
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Gary Smith

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I need to do exactly the same things with AthenaHealth.  You would think RingCentral would be more responsive to this request.  -- Gary J Smith MD
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Michel, Champion

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Have any of you tried just forwarding the fax calls in "Call Handling" to your EMR number?
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Dr. Tim Norcross

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No. RC told me not to do that. Stated it will not work. 
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Michel, Champion

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Sorry, your right - we tested and when RC determines that a call is an incoming fax, then "Call Handling and Forwarding" processing is skipped and the message goes directly to "Messaging Notifications"   We will retest some options that may force this to work - will let you know later today.
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Dr. Tim Norcross

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Thank you so much. I really appreciate it. 
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Jason Yu MD

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Hi. Not yet, still setting up the EMR (athenahealth) but will look into it. Any luck with that? Thx
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Michel, Champion

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Once you have your EMR installed/setup, first check if has any Ringcentral integration features. If not, then normally you will obtain a fax number from the EMR system that you need to forward your faxes to. You can setup this number in your RC fax user extention call forwarding settings. NOTE, this forwarding will only work for RC fax lines that are not voice&fax lines. Technically it woll work with all RC lines, but it will forward all calls, not just fax calls. RC custom rules do not have any call-type filters (yet - hoping they will) to handle fax calls differently than voice calls.
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Dr. Tim Norcross

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My fax number with RC is a "dedicated" fax number. They claim they still can't do it. Very frustrating. 
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Jason Yu MD

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Interesting. Thanks for the reply. I believe my fax number serves as both a number and fax but will experiment when things go live. It may make sense just to attach my documents one by one to the respective patient charts.
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Michel, Champion

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Jason, we have dealt with a lot of different EMR systems and several of them also have an incoming-email feature that you can send emailed attachments to and they show up in the EMR in a queue for review and filing to the appropriate patient.  If you EMR has a similar feature, then you could setup your RC fax notifications to send emails of all your faxes to your EMR's incoming-email address.
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Jason Yu MD

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Ohh nice. Will definitely look into that. Thanks for your insight
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Alan Cruce

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We have dealt with this same issue since trying to forward FAX's to an EMR for a new Ring Central implementation with a new medical office.  We worked for about two weeks with Ring Central and never could get it to work.   We have had 3 similar instances where we simply left the FAX number on a regular land line so it could be forwarded to the EMR.

We also found out that some EMR's have a FAX number available for individual clients that the client can post as their FAX number.  The only caveat is that it is not a local telephone number.

I believe that Ring Central told us that their FAX system is pure digital and so to try and forward a Ring Central FAX number to an analog FAX system doesn't work.  I also found out that the EMR's don't want to move to a FAX by e-mail system because the EMR's email system is not HIPAA compliant so you have compliance issues on top of the technical issues.

We found the best method, if the EMR doesn't have a Ring Central integration or HIPAA compliant e-mail, is to simply set up or leave the FAX number for the client on a regular land line. 


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Brad Harwell

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Still no updates on this? I just spent an hour on the phone with support to only be told they would have to disable HIPPA in order to get faxes to more than one extension. How hard can this really be to implement?