Forwarding faxes to another fax number

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I have a US account.  My business is a medical imaging facility.  I have ring central and there are times that when a fax comes in, I want to forward the fax to another fax number.  I cannot do that because ring central forces me to email instead.  Then, there is no record of me having sent the email.

I have entered my email address in the settings where I should be notified about emails sent from ring central, but that has not worked.  I do get notification to my email address from ring central if a fax comes in.

My suggestion is to enable users the capability of forwarding a fax to another fax recipient without having to first download the incoming fax and then making it an attachment to send it as a fax.  Currently, the only option on forwarding is email.  This would save time for all users.
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LORRAINE CATALANO

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Michel, Champion

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In the web and computer apps, there is a forwarding option that allows you to forward to an email address - you would need to forward it back to ringcentral to fax out for you, ie. other-fax-number@rcfax.com.    This is not available in the mobile app, only the web and computer versions.  But at least you won't have to download it and reattach it to a new email.

We have a special email account in our company that we use for this that relays the fax out to the ringcentral fax service, but adds our email as a BCC so that we have a log of all the forwarded faxes.  We forward the faxes to other-fax-number@ourcompanydomain.com.  We have an email program on our server that picks up these emails and either saves a copy of the fax into a shared folder, sets a BCC email address, then sends the email to otther-fax-number@rcfax.com.  RC then faxes the fax to the new number, and the BCC (or shared folder copy) allows us to maintain a record of all forwarded faxes.