Forwarding faxes to another fax number

  • 0
  • 4
  • Idea
  • Updated 3 days ago
I have a US account.  My business is a medical imaging facility.  I have ring central and there are times that when a fax comes in, I want to forward the fax to another fax number.  I cannot do that because ring central forces me to email instead.  Then, there is no record of me having sent the email.

I have entered my email address in the settings where I should be notified about emails sent from ring central, but that has not worked.  I do get notification to my email address from ring central if a fax comes in.

My suggestion is to enable users the capability of forwarding a fax to another fax recipient without having to first download the incoming fax and then making it an attachment to send it as a fax.  Currently, the only option on forwarding is email.  This would save time for all users.


  • 100 Points 100 badge 2x thumb

Posted 1 year ago

  • 0
  • 4
Photo of Michel

Michel, Champion

  • 4,444 Points 4k badge 2x thumb
In the web and computer apps, there is a forwarding option that allows you to forward to an email address - you would need to forward it back to ringcentral to fax out for you, ie.    This is not available in the mobile app, only the web and computer versions.  But at least you won't have to download it and reattach it to a new email.

We have a special email account in our company that we use for this that relays the fax out to the ringcentral fax service, but adds our email as a BCC so that we have a log of all the forwarded faxes.  We forward the faxes to  We have an email program on our server that picks up these emails and either saves a copy of the fax into a shared folder, sets a BCC email address, then sends the email to  RC then faxes the fax to the new number, and the BCC (or shared folder copy) allows us to maintain a record of all forwarded faxes.
Photo of Alan Cruce

Alan Cruce

  • 110 Points 100 badge 2x thumb
Going to open this subject up again. 

Seems as though there is a lot of frustration with this issue.  My client is in a similar situation, new to Ring Central but a medical office that MUST forward all incoming Fax's to their provider Fax number.  Setting up a rule for unconditional forwarding does not work with the primary Fax number.  We are not able to e-mail an incoming FAX to the provider, they are not able to accept e-mailed Fax's on their system, which is typical for medical providers. 

We need to actually do a straight forward of an incoming FAX to the provider.  Our client doesn't need a copy of the FAX nor do they need to receive the FAX at their office since their provider uses incoming FAX's to respond back to our client. 

Any ideas from anybody?

Photo of Lanie Mae Verona

Lanie Mae Verona

  • 80 Points 75 badge 2x thumb
Are there any updates on this feature request? It seems that a lot of customers wanted this feature.
Photo of Jessica - Community Moderator

Jessica - Community Moderator, Official Rep

  • 10,580 Points 10k badge 2x thumb
Hi Lanie, 

We haven't heard anything from product on this request yet. 
So I have a similar situation going on here. I am the owner of a medical practice and we are currently using Verizon for my fax line and all faxes are automatically forwarded to our EMR.. which are then automatically uploaded into our Electronic Medical Records software.  I was told by the gentleman that opened up our RingCentral account that Ringcentral allows faxes to be forwarded to companies that use a CRM? Which in a is similar to an EMR, just one is dealing with Medical and the other Sales/Customer Service, etc. So does anyone know if Ring will forward my faxes to another number that is actually my EMR software company. I use AthenaHealth. Any suggestions or help would be extremely appreciated.