Forwarding SMS/Text Messages

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Users and Admins should be able to set up automatic forwarding of text/SMS messages to another RingCentral User. For example, if an employee is out of town, why can't that person temporarily forward her text messages to another user the way she can forward calls and voicemail messages?

Our company is a direct mail marketing company in the U.S. If an employee suddenly leaves the company, we like to make sure that the former employee's number is forwarding to another user for a few weeks before disabling the phone number to make sure all clients of the former employee can still contact the company during the transition. There should be an option to automatically forward the former employee's text messages to another user, too.

Benefits would include increased customer satisfaction because their messages wouldn't get lost in the cracks and reduced manpower of employees manually forwarding messages one at a time as listed in this article:  https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/5780#forwardmessage

A RingCentral employee responded to our case that this feature is not available, despite the fact that text messaging has become so prevalent. This needs to be addressed. 
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WINDSOR

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Posted 2 months ago

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Taylor

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This would be a useful idea as well for employees who are on vacation, or otherwise unable to tend to text messages as it would allow another staff member to receive/handle them easily. I should add thought that forwarded messages need to be marked as such (likely via auto prefix) to avoid confusion.